top Who can I talk to if I’m having issues with my order?
We’d love to help check the status of your order because we want you to be satisfied with your experience. If you’re having issues, please call our customer service center. You will be asked for your name and address by one of our customer service representatives.
Customer service center Phone # and hours of operation:
1-800-435-8284
8am – 8pm EST, Monday – Friday
top Can I see my order status online?
Yes. You can view and track your order by clicking on ‘Order History / Tracking Information’ from the ‘My Shop Account’ link located on the menu bar at the top of the website page.
top I can’t find my order number to track the status.
The shipping confirmation e-mail that was sent to you contains your order # as well the tracking number information. You can also get all order tracking information by going to ‘My Shop Account’ and clicking on the ‘Order History / Tracking Information’ link.
top When will my order be sent to me?
You should receive your order within 5-7 business days from the time you placed your order, providing all materials are in stock.
top I don’t have access to a computer. Can my order be made over the phone or Fax?
For assistance placing your order, you may call our Customer Service Center
Phone # and hours of operation:
1-800-435-8284
8am – 8pm EST, Monday – Friday
top My order was damaged. Who do I contact?
Our customer service center at 1-800-435-8284
top I did not receive my order. Who do I contact?
Our customer service center at 1-800-435-8284
top I received the wrong order. Who do I contact?
Our customer service center at 1-800-435-8284
top Can I get “rush” shipping?
Expedited shipping methods are available at an additional cost. To place an expedited order, you may call our Customer Service Center
Phone # and hours of operation:
1-800-435-8284
8am – 8pm EST, Monday – Friday
top Can I place an order going to multiple ‘ship to’ locations?
You may place individual orders, shipping to various locations. Each order will incur separate shipping and handling charges.
top When will I know my order has been shipped?
You will receive an e-mail confirmation that your order has been shipped
top When will my credit card be charged for the order I placed?
Orders are not charged until merchandise is shipped. Please note, your credit card will be authorized upon purchase and you may see a pending order on your online statement for 5-7 days after your order has been placed. Your credit card is not charged until your merchandise has been shipped. In some cases, you’ll see the pending order removed from your online statement and no charges on your statement. This means the order has not been shipped and your credit card has not been charged. Your credit card will be charged at the time of shipment. If you have any questions about your order, please feel free to contact customer service at 1-800-435-8284.
top Can I place an order if I’m tax exempt?
You will need to fax your Tax Exempt Certificate to (313) 957-5062, attn: Client Services and they will process your order once the tax exempt certificate is validated. The amount charged to your credit card will reflect the ‘tax exempt’ status.
top What’s the return policy?
We will accept returns within 30 days of the date your order was shipped. You will receive an e-mail confirmation on the day your order was shipped. If you would like to return your purchase, please contact customer service at 1-800-435-8284. Please note that the handling fee associated with the order is non-refundable.
top I live outside the United States. Can I order merchandise from Shop for the Cause?
Due to package tracking and International credit card verification restrictions; we accept only orders shipping to addresses within the United States and Canada.
top Who should I contact if I need more information about the disease?
Contact the Alzheimer’s Association by phone at (800) 272-3900 or email us at info@alz.org.
top Size Chart
This size chart is based on approximate body sizes and is intended to be a guide only. While we do our best to ensure all our sizing is consistent, you may find that some styles will vary in size. Click here to view the Size Chart.
top Gift Card Redemption Questions?
Gift Cards may only be redeemed through the Shop for the Cause web store and may not be redeemed towards previous purchases. Every purchase made with a Gift Card (plus any applicable shipping/handling fees, taxes, and other fees that may apply) is deducted from the Gift Card balance and any unused Gift Card balance will remain on the Gift Card account. Gift Card balances will be used against the total order placed on the Shop for the Cause store and not against specific items of such order. If any purchase exceeds the Gift Card account, the balance must be paid with a credit card.
